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Returns Policy

 
We believe you will be very satisfied with your purchase from Surview Limited.
  • However, you are welcome to return the item at your cost, if required for exchange or refund, within 7 days from the date of purchase, provided that the item is received by us undamaged and in its original condition and packaging.​
  • On the rare occasion that a product is found to be faulty within the "12 MONTH WARRANTY" period, not as described or if there are any other issues arising with your order, please "CONTACT US" immediately so we can promptly remedy the issue for you. In most cases we will arrange for our courier to quickly collect the problem item(s) and send out the new parcel at no courier cost for the customer.
  • Surview Limited aims to abide by, and exceed, the requirements set by the New Zealand Fair Trading and Consumer Guarantees Acts.