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Terms and Conditions

Website

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and disclaimer govern Surview Limited's relationship with you in relation to this website. These Terms of Trade may be updated by us from time to time without notice.

Our Privacy Policy can be found at our Privacy Policy page.

The term "Surview Limited" or "us" or "we" refers to the owner of the website whose registered office is 35 Balmedie Ridge,  Bethlehem, Tauranga 3110, New Zealand. The term "you" refers to the user or viewer of our website.

The Content of this Website is protected against unauthorised use by the Copyright Laws of New Zealand. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
 
  • We attempt to describe and load images of items available on our website as accurately as possible. If you receive an item not as described on your original order, you can return the product unused and in the original packaging, and we will process a refund, or provide a substitute, whichever at your request.​
  • We will do our best to ensure stock is available for supply but occasional delays may still occur. We will endeavour to remedy any problems or offer alternatives quickly. Product descriptions, prices and images are subject to change at any point without notice and any errors in description or pricing will be corrected and you will be notified/re-invoiced correctly.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look and appearance. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). We have no issue with other website linking to us, in fact we encourage it.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.
  • We are a New Zealand Company, operating our business only within New Zealand and South Pacific Islands (We do not export or accept any International Orders beyond these boundaries). Therefore all transactions are in, and will be billed in New Zealand Dollars.



Terms of Trade

 

Contract

By placing an order you are offering to purchase a product on, and subject to, the following terms and conditions.
 
  • All orders are subject to availability and confirmation of the order price.
  • Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from delivery delays or force majeure for which we will not be responsible. Please refer to our Shipping terms for further information.
  • In order to contract with us you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us or by Direct Deposit into our Bank Account. Surview Limited retains the right to refuse any request made by you.
  • At the Checkout, you will be asked to select the Total Packaged Weight of your Order by the Delivery Zone distance from our Auckland based Warehouse. The Packaged Weight for each item can be found in both the Product Title and the Product Specifications. Should you wish to confirm which Delivery Zone your address is in, please "CONTACT US"
  • Surview Limited will not be responsible for any Re-direction Charges, Under-weight Charges, or Return-to- Sender Charges imposed by the Courier Company arising from an inaccurate selection at Checkout.
  • For further information, please see "SHIPPING".
  • When you place an order, you will receive an acknowledgement email confirming receipt of your order. A Contract between us will not be formed until your payment has been approved by us and we have debited your credit or debit card or received cleared payment into our nominated account by EFT transaction in New Zealand Currency.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices in New Zealand Dollars which appear on this website are accurate, errors may occur.
 
  •  If we discover an error in the price or payment of any goods we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
  • Where applicable, prices are in New Zealand Dollars and inclusive of GST at Checkout.
  • Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable.
  • We reserve the right to correct any errors, inaccuracies or omissions and to change or update the information at any time without prior notice. We reserve the right to refuse to fill any orders that you place based on information that may contain errors or inaccuracies.
Payment
Upon receiving your order we will ensure that the products are available at the correct price and that the shipping costs charged by the Courier are correct. We will then debit your card or await your EFT payment in New Zealand Dollars, before we dispatch the goods.
 
Warranty
Surview Limited CCTV Products undergo a 48 hour "Burn-In" test period as part of the manufacturing Quality Control process.
All Products sold by Surview Limited come with a 12 MONTH WARRANTY from the date of purchase, against manufacturing defects in materials or workmanship.

The following exclusions apply:
  • Damage due to physical impact.
  • Contact with Chemicals such as solvents, paint etc. 
  • Non-compliance with the manufacturer's Installation and Operating Instructions.
  • Faulty workmanship on installation.
  • Unauthorised maintenance, or attempted repair of the product.
  • Damage due to Utilities Failure on the premises such as a Voltage Surge, Water Damage etc.
  • Damage by an "Act of God" such as a Lightning Strike, Earthquake, Flood etc.

Surview Limited aims to abide by, and exceed, the requirements set by the New Zealand Fair Trading and Consumer Guarantees Acts.

 



Security Policy

 
How do I know my payment is secure?
  • We employ state-of-the-art data encryption through Direct Payment Solutions (DPS) to ensure safe and secure transactions on our site.
  • Direct Payment Solutions (DPS) are the only certified gateway to have seamless connectivity for settlement into every New Zealand Bank, most major banks in Australia and selected banks in the UK, USA, Singapore and Pacific Islands. DPS has been providing payment solutions to Australian and New Zealand businesses since 1997.
  • Our payment area is secured using industry standard Secure Sockets Layer technology (SSL). You'll know when you enter this area because the small yellow padlock appears in the bottom right hand corner of your browser. The other indication is in the address bar. When you enter the secure area of the site, the background of the address bar will turn dark yellow. You'll also notice that http:// is replaced by https:// the 's' standing for 'Secure'.
  • Rest assured that your personal and private information remains secure and private in accordance with industry standards when trading with us.
  • We do not hold Credit Card details on our system.
How do I know you are a legitimate organization?
  • Our SSL Certificates are provided by a leading certificate authority, that only provides High Assurance Certificates. Apart from the highest level of data encryption, High Assurance certificates validate that a company is a legally accountable organization with articles of incorporation.
  • To qualify to receive our SSL Certificate we had to validate ourselves in order to satisfy them that we are a legitimate business. We had to prove not only that we own this web domain, but also that we are a legally accountable company. We believe that only by seeking this level of validation can you have peace of mind when buying online.
Our High Assurance SSL Certificate confirms two essential factors:
  • That you have a secure SSL (encrypted) link with this website.
  • That Surview Limited is a valid and legitimate organization and an accountable legal entity.



Returns Policy

We believe you will be very satisfied with your purchase from Surview Limited.
 
  • However, you are welcome to return the item at your cost, if required for exchange or refund, within 7 days provided that it is received by us undamaged and in its original condition and packaging.
  • On the rare occasion that a product is found to be faulty within the twelve month warranty period, not as described or if there are any other issues arising with your order, please "CONTACT US" immediately so we can promptly remedy the issue for you. In most cases we will arrange for our courier to quickly collect the problem item(s) and send out the new parcel at no courier charge for the customer.
  • Please call 021 886633 or email returns@surview.co.nz regarding any returns of online orders.
  • Surview Limited aims to abide by, and exceed, the requirements set by the New Zealand Fair Trading and Consumer Guarantees Acts.


Shipping Policy 

These Terms and Conditions apply where you have selected to have your goods delivered to a specified address.
 
  • We do not accept International orders or ship Internationally at this time.
  • The delivery address must be an address within New Zealand.

Delivery costs will be calculated on the Packaged Weight by delivery address Zone.
 
  • At the Checkout, you will be asked to make a selection from the Drop Down Menu for the Total Packaged Weight of your order by Delivery Zone distance from our Auckland Warehouse.
  • The Packaged Weight for each product is listed in both the Product Title and the Product Specifications.
  • Should you require any assistance identifying which Delivery Zone your address is in, please "CONTACT US".
  • We do not charge any extra cost over and above the "Weight by Zone" calculation for Rural Deliveries.
  • Surview Limited will not be responsible for any Re-direction Charges, Under-weight Charges, or Return-to- Sender Charges imposed by the Courier Company arising from an inaccurate selection at Checkout.
  • Goods will be dispatched on completion and acceptance of your order, invoicing and validation of your payment.
  • Almost all of our orders are dispatched within 24 hours. Any supply issues/delays are rare and if applicable, you will be notified within 24 hours.
  • Delivery Time Estimate from dispatch, (Monday- Friday): Auckland next day, North Island 1-2 days, South Island 2-3 days.
  • We will use our best endeavours to deliver your order within any stated time frames. However we take no responsibility for delays or goods not reaching the destination identified by the customer.
  • Rural Delivery may take up to 1-2 days longer.
  • Online tracking details will come to you by email once the order is collected & scanned by the Courier.
  • All orders are sent out with Courier's Liability Insurance and online Track & Trace.
  • Title and Risk in the goods pass to you on delivery.
Essential Shipping Tips
  • The shipping total at checkout will include all applicable shipping charges for your order. Occasionally we may run additional shipping promotions, so please ensure you check out the front page banners and sign up for our emails to be notified.
  • Urgent Couriers can be arranged at an extra charge. You are welcome to call 021 886633 to arrange an urgent delivery option, such as Saturday delivery and generally urgent orders..
Damage In Transit
  • Freighted/Couriered items must be thoroughly checked inside before accepting your delivery. Please ensure all products are in good condition. As per strict Courier company conditions, damaged items must be reported to us or to the Courier by the receiver within 24 hours of delivery to qualify for an insurance claim/replacement of the items.